Cookie Policy

This Cookie Policy explains how Prescenca ("Prescenca," "we," "us," or "our") uses cookies and similar technologies when you visit prescenca.com or use our web-based services.

This Policy should be read together with our Privacy Policy and Terms of Service.

1. WHAT ARE COOKIES?

Cookies are small text files that are stored on your device when you visit a website.

They help websites remember information about your visit, keep you signed in, understand how the website is being used, and improve your experience.

We may also use similar technologies, such as pixels, local storage, session identifiers, and other technologies that perform functions similar to cookies.

2. HOW PRESCENCA USES COOKIES

We may use cookies and similar technologies for the following purposes:

2.1 Strictly Necessary Cookies

These cookies are necessary for Prescenca to function.

They may be used to:

• Keep you signed in
• Maintain secure sessions
• Remember authentication information
• Protect accounts and the platform from security threats
• Maintain basic website functionality
• Remember essential settings required for the Service to operate

These cookies cannot generally be disabled through our systems because certain parts of Prescenca may not function without them.

2.2 Preference and Functionality Cookies

These cookies help Prescenca remember choices you make.

For example, they may help us remember:

• Your language preference
• Display preferences
• Certain account or interface settings
• Other preferences that improve your experience

2.3 Analytics Cookies

We may use analytics technologies to understand how visitors and users interact with Prescenca.

This may include information such as:

• Pages visited
• Features used
• Approximate location derived from technical information
• Device and browser information
• How users navigate the website
• Time spent on particular pages
• General usage patterns

Analytics information helps us understand how Prescenca is being used and improve the platform.

Where analytics providers process personal data on our behalf, we take appropriate steps to ensure that such processing is governed by applicable data-protection requirements.

2.4 Security Technologies

We may use cookies or similar technologies to identify unusual activity, protect accounts, prevent fraud, and maintain the security of Prescenca.

These technologies may help us detect:

• Unusual login activity
• Automated attacks
• Suspicious sessions
• Attempts to access accounts without authorisation

3. CLIENT AND PRACTITIONER APPLICATIONS

Prescenca may use cookies or similar technologies within its web application to support authentication, security, session management, and functionality.

Where a client accesses Prescenca through a mobile application, the app may use technologies other than traditional browser cookies, including device identifiers, local storage, authentication tokens, or similar technologies.

The collection and use of personal data through the Prescenca application is described further in our Privacy Policy.

4. THIRD-PARTY TECHNOLOGIES

Some features of Prescenca may rely on third-party service providers.

These providers may use cookies or similar technologies to provide services to us, such as:

• Analytics
• Security
• Authentication
• Payment processing
• Communications
• Website functionality

Third-party providers may process information according to their own privacy policies and terms.

We maintain a list of relevant service providers and subprocessors where applicable.

5. COOKIE CONSENT

Where consent is required for a particular type of cookie or similar technology, we will request consent before using that technology.

Our cookie consent mechanism may allow you to:

• Accept applicable cookies
• Reject non-essential cookies
• Manage your cookie preferences

You may withdraw or change your cookie preferences where the relevant technology allows this.

Where a cookie is strictly necessary for the operation or security of Prescenca, it may continue to operate because disabling it could prevent the Service from functioning properly.

Kenya's Data Protection (General) Regulations require consent, where consent is the lawful basis, to be informed and specific and to explain the purpose, type of data, third-party sharing where relevant, and the right to withdraw consent.

6. BROWSER SETTINGS

Most browsers allow you to control or delete cookies through their settings.

You can generally:

• View stored cookies
• Delete existing cookies
• Block cookies
• Block third-party cookies
• Receive notifications before cookies are stored

If you disable certain cookies, some parts of Prescenca may not work correctly.

7. PERSONAL DATA AND COOKIES

Some cookies and similar technologies may collect information that can be associated with an identifiable individual.

Where this happens, the information will be handled in accordance with applicable Kenyan data-protection law and our Privacy Policy.

Prescenca will not use cookies to access or collect the clinical records, therapy notes, assessments, or other confidential Client Data stored by practitioners except where necessary to provide, secure, or maintain the Service in accordance with our contractual and data-protection obligations.

We do not use identifiable Client clinical information for targeted advertising.

8. COOKIES AND MARKETING

Where Prescenca uses marketing or advertising technologies that require consent, we will obtain the appropriate consent before using them.

You may withdraw consent where applicable.

We will not treat consent to marketing cookies as a condition for using essential Prescenca services.

9. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in our technology, services, legal requirements, or the cookies and similar technologies we use.

When we make material changes, we will update the effective date and, where appropriate, provide additional notice.

10. CONTACT US

If you have questions about this Cookie Policy or how Prescenca uses cookies and similar technologies, please contact us:

PrescencaEmail: compliance@prescenca.comWebsite: https://prescenca.com

Cookie Policy Version: 1.0Effective Date: 26 September 2026